Shipping Information
What Shipping Methods Are Available?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
Do You Ship Internationally?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
How to Track My Order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
WHICH DELIVERY OPTIONS CAN I CHOOSE?
We always provide two different delivery options. You can get a FREE delivery when your order exceeds $59. For orders less than $59, you will need to pay the shipping costs on your own. Always the delivery costs are calculated at the checkout in order to provide you with a live calculated shipping rate.
WHAT IF I RECEIVED A BROKEN OR A DAMAGED ITEMS?
We do the best to deliver you items securely with the highest quality standards. Proudly, So far our delivery safety rate is 97%. however, you never know. In case an item arrived damaged, email us and we will take it back and refund you with the full price.
WHAT IF I DIDN'T LIKE THE ITEM AFTER I RECEIVED IT?
It is important for us that you like the items you bought on our website. You CAN always return the item within 14 days after receiving it. To initiate the return process, please email us through our contact page and our staff will contact you within no time to start the process. Your satisfaction is our priority.
HOW SOON WILL I BE REIMBURSED IF MY ORDER FAILS?
There may be several reasons why your order has failed. How quickly the money is in your account depends on the reason for your failed order and your payment method. We always refund you with the same payment method you used to place the order.
WHEN DO I RECEIVE MY ORDER?
We do everything to make the promised delivery time come true. If that is not possible, we will inform you accordingly.
Payment Information
What Payment Methods Are Accepted?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
What Happens If There Is A Pricing Error?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
What Do You Do With My Information?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
Orders and Returns
WHEN WILL I BE REFUNDED AFTER I RETURNED MY ORDER?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
WHEN CAN I ASK FOR A RETURN & REFUND?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How Can I Track My Order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and start following your order.
MY RETURN IS APPROVED BUT I HAVE NOT RECEIVED ANY REFUND. WHY?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@hayabia.com
CAN I EXCHANGE MY ITEM AFTER I RECEIVED IT?
Unfortunately, all our items can be returned but not exchanged. in case you would like to exchange your item. please return the item and order the new one.
ARE ITEMS ON SALE ELIGIBLE FOR REFUNDS?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Who Should I Contact If I Have Any Queries?
Please click on contact us in at the bottom of the website and you can send us an email and our team will reach to you in no time.
WHERE SHOULD I SEND THE ITEM WHEN I WOULD LIKE TO RETURN IT?
Usually the return address is written on the package label. However, please email us at Support@hayabia.com to initiate the return process. We will notify you with the address that you need to send the package to.
MY RETURN IS APPROVED. WHEN WILL I RECEIVE THE REFUND?
After your return is approved, we will refund you within 3 - 5 days. this depends on the payment method you used to place the order and the speed of this method. In case the time is now more than 3 - 5 days please send us an email in our contact page and our sales department will look at it and report back to you.
WHO WILL PAY FOR THE RETURN SHIPPING PRICE?
You have to handle the shipping price of the return. This is because our shipping policy covers only the order shipping price. For more information please send us an email at Support@hayabia.com.
Security
WHAT IF I RECEIVED A BROKEN OR A DAMAGED ITEMS?
We do the best to deliver you items securely with the highest quality standards. Proudly, So far our delivery safety rate is 97%. however, you never know. In case an item arrived damaged, email us and we will take it back and refund you with the full price.
IS IT SAFE TO SHOP ON HAYABIA.COM?
Yes, it is safe to use our website to initiate a checkout and pay the price. Our website is SSL secured. You can see this by looking next to the url address and watch for the green lock. This tells you that this website is secured and safe. In addition, our website is built on Shopify platform. you can google Shopify and see about the high security standard the company offers for e-commerce businesses.
